FAQs - Industrial Ancillaries

FAQs.


Q. How do I set up purchasers on an online account? A. Simply send an email to marketing@indanc.com. In the email please include your Industrial Ancillaries account number, the forename and surname of the purchaser and the email address that the online account will be using. You will receive and email soon after containing your username and password for your online account.


Q. What are the criteria for returning items? A. If for any reason you are unhappy with your purchase please call our dedicated Quality Control Department on 01246 242088. All returns must be authorised prior to returning them to us and at our discretion may be subject to a handling charge. All returns must include our paperwork we provide to you on book of the return.


Q. I do not understand how to find what I am looking for? A. There are many ways in which you can search for items you may like to purchase:
• You can search for products in the search bar on the home page. Here you can search by brand, code or keyword or product number. Here all products that relate to your search will be found.
• You can also search using the navigation bar of product ranges which is located on the left hand side of the home page. Here all products within that category will be found enhancing the search optimisation of the site.
• A further way to search for products is the product range tab at the top of the screen. This again highlights the list of departments on the website and will find all products within a certain category.
• A final way to search for products is by using the quick order basket. Simply enter the product code into the search bar and the desired product will be entered into the shopping basket.


Q. If I order the same products on a regular basis, will they be saved somewhere? A. Yes, in your account you can view your most ordered products. Here you will be able to view the item, product code, the stock available and the list and net price. Here you can also select the quantity you would like and it will be added to your basket. Your order history will also be saved and is accessed via the order history tab at the top of the page. Under this tab all previous orders made on your account will be found. You can then view the details of all orders you have placed and even copy the order again, making the purchasing process even quicker.


Q. How do I view my invoices online? A. In your account you will have access to your online invoices in your account overview. Simply click on invoices and statements and you will be able to download a PDF of your most recent statement. Here you will also be able to see your account balance and also pay off any outstanding amounts.


Q. How do I see when my goods have been dispatched? A. You will receive a dispatch email informing you that your goods are on the way. This email will also contain the information about your order.


Q. How do I amend an order I have placed? A. Unfortunately, once an order has been placed online you cannot amend your order yourself. However, if you do need to amend an order call our sales team on 01246 242050 and they will amend your order for you.


Q. How do I amend my account details? A. Your account details can be amended quickly and simply in your account overview. On the ‘your account’ tab you can edit your contact details, change your password and also edit your address book and purchases.


Q. What do I do if my order arrives damaged? A. If your order arrives damaged please contact our Quality Control Department immediately on 01246 242082. If your product is not as it should be, we will do everything we can to rectify the situation.


Q. What do I do if my order has not arrived? A. If your order has been dispatched but has not arrived within the expected time period please contact our Quality Control Department on 01246 242082 and they will help resolve the problem.



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