Customer Services

Need Support? How May we Help You?

Our friendly, helpful and informative Customer Services promise committed and prompt action regarding any customer support queries. Cutting-edge Sage 200 Customer Relationship Management and Sage Document Manager software has enabled us to significantly improve customer experience and offer the highest quality of service and support, whilst concurrently enhancing both staff productivity and levels of collaboration.

Reliable and adaptable call-handling and Internet-based consignment tracking means that our customers can rest assured that in the unlikely event that any issues should arise regarding services, goods or deliveries they can rapidly be resolved to their satisfaction.

Customer Support, ISO 9001 & the Customer Service Code of Practice BS 8477

From the point of view of our customers, we are sincerely aware that the quality of Customer Service we can offer will be treated as one of the most significant yardsticks for evaluating our performance as an organisation.

In line with the guidelines set out in the Customer Service Code of Practice BS 8477: 2007, (developed by BSI in partnership with consumer magazine "Which?"), and in accordance with our ISO 9001: 2008 certification:

• We take pride in providing first-class customer support
• We listen to our customers – all enquiries are met with courtesy and attentiveness
• We satisfy all our customers by meeting their needs punctually and and never letting them down
• We deliver excellent service and value for money and add value to our customers' businesses
• We always conduct our business with our social reponsibilities firmly in mind – ethically and with probity
• We implement continuous improvement initiatives to enable us to meet or exceed customer expectations
• We are always willing to go "that extra mile" to enhance customer satisfaction

Credit Control & Accounts

Industrial Ancillaries has a professional, experienced and dedicated team of Credit Controllers. Our Team works proactively to avoid any payment issues, meticulously maintaining accounts in good order and producing invoices and statements in a timely manner so that the Company and its customers can enjoy an amicable and mutually beneficial trading relationship.

Credit Hound

Credit Hound is a powerful and sophisticated award-winning credit control solution that integrates with our Sage 200 Accounting System. It has been designed to automate and streamline the processes involved in good credit management.

Using Credit Hound allows our Credit Controllers to more easily manage the entire credit control process and significantly improves business efficiency and our ability to quickly respond to customer queries.

Spindle Professional™

Winner of the 2009 & 2010 Software Satisfaction Award in the Paperless Office category, Spindle Professional™ merges information from our Sage 200 and other business applications, creating documents for automatic distribution by email, fax or print. It archives documents using Microsoft® SharePoint® for easy retrieval, so improving communication between Sales, Customer Services, Credit Control and Accounts, saving time and eliminating errors.

The capacity to send invoices and other documents by email and fax dramatically cuts down the amount of pre-printed paper used by our business. Sending documents by post increases a company's carbon footprint, so faxing and email helps reduce environmental impact and supports our ISO 14001 sustainability credentials.

Opening a Credit Account

It's easy to set up credit facilities with Industrial Ancillaries! Our Credit Account allows you to spend up to an agreed limit and to settle your invoices monthly:

• 30 days EOM accounts
• Rapid set up on approval
• Application forms are available from our Credit Controllers
• Application forms may also be downloaded from this website
• Queries? Contact us now for further details

Your Credit Application

Following your application to open a Credit Account for your company, our Credit Controllers will conduct a credit check and verify trade references and other information supplied to us.

You will be contacted within 2 business days by a member of our Accounts Department who will confirm if your application has been successful.

Credit Account Facilities Payment Terms

The payment terms applicable to this account are 30 days from the end of the month of invoice, with the debt being overdue on the 1st of the month. If payment is not received by the 15th of the month the account will be placed on credit hold without further notification.

Before You Make Your Application

Before applying for your Industrial Ancillaries Credit Account, please read and retain a copy of our Terms & Conditions of Sale.